Knowledgebase : Knowledgebase > SolidCAM Support System

If you open a new support ticket, you can attach up to 2 files.

The SolidCAM support system only accepts files with the following extensions:

  • zip, exe - files up to a size of 50 MB
  • doc, png, jpg, gif, pdf - files up to a size of 2 MB each

The total size of attachments should not exceed 100MB. Please note that the upload process will be  automatically stopped after 80 minutes. Make sure you have enough Internet bandwidth available for uploading to enable the process to be completed at this time.

If you do not see a confirmation page that your ticket has been successfully transferred, then the file has not been successfully transmitted.

In this case, please open a new ticket with the problem description, but do not include the attachment. Our support staff will then get in touch with you.

1. Verify the saved location of your existing post processor files.

  • 1.1 Close any open SolidCAM or InventorCAM files but leave Solidworks or Inventor open.
  • 1.2 For SolidCAM users: Open the SolidCAM settings by clicking “Tools” in the main menu area, then “SolidCAM”, and then “SolidCAM Settings
  • 1.3 For InventorCAM users: Open the InventorCAM settings by clicking on the “CAM Settings” button located in the InventorCAM ribbon.
  • 1.4 With the SolidCAM / InventorCAM settings open, select the “Default CNC-Controller” page from the list on the left.
  • 1.5 Verify where your saved location is at for your current post processor files by looking at the top box on the right under “Post-Processor files directory”. Post Processor files should be in a folder named “GPPTOOL”.  Standard install location for the GPPTOOL folder is: C:\Users\Public\Documents\SolidCAM\SolidCAM20XX\GPPTOOL 

2. Completely close down Solidworks or Autodesk Inventor.

3. Open the email sent to you from a SolidCAM Tech Support representative and Save all of the attached files in the same   location that you noted from Step 1.5 above.  (Post files will have a .gpp and a .vmid file extension)  

  • *NOTE*- If the files were sent via a .zip folder then be sure to extract the files first by right clicking and selecting "Extract All".
  • 3.1 When prompted to overwrite existing files choose “Accept”.

4. Re-start Solidworks or Autodesk Inventor.

5. Re-open an existing SolidCAM or InventorCAM project file and confirm the changes made by generating the G-Code.

Please watch this instructional video on installing SolidCAM.

How to register at the SolidCAM website

1. To register at please click the following link: SolidCAM Customer Registration

2. Fill out all of the information then select the red buttom marked "Create SolidCAM Customer Account"

3. Wait for a Solidcam web administrator to Activate your account.  (Typical wait is under 24 hours)


How to log in to the SolidCAM website.

1. Go to the following link: SolidCAM Website Customer Log-in

2. Enter your email and password created during registration and select the buttom marked "Login"


Please view the following video for further instructions:


Please view the following video on "How to submit a Solidcam support ticket".